Returns & Exchanges
Return shipping is FREE for orders to Canada and the Continental US.
Head to our Online Returns Portal to initiate your return or exchange, you'll need your order number. Returns must be initiated within 14 days upon order delivery.
Your return package must be dropped off at your nearest post office within 7 days of receiving your return label.
We want you to love your gear. Size wasn’t quite right? Let’s get you set up with the right size. Style didn’t suit you? Let's get you into something you love. If you really aren't loving it we can offer a store credit or full refund. We are sure we can help you find something you love.
We offer free exchanges and returns on all apparel and accessories. To be eligible for a refund or exchange, your item must be unwashed, unused and in the same condition that you received it. Original tags must be attached. Refunds will be processed to the original payment method.
In-store purchases using a debit card cannot be returned for a refund unless the card is present in store. In-store debit refunds done online will only be eligible to receive store credit.
Non-returnable items include; Second Life, intimates, masks, gift cards, apothecary, stickers and surfboards.
Last Chance items are returnable for store credit, no refunds or exchanges.
Repairs for Life
We create purposeful goods that are made to last. And we mean really last. But occasionally things happen - hems come undone, buttons come loose, things need fixing... And that is okay. We've got you covered if construction repairs are needed.
We choose repairing before replacing. When a good needs repairing, we are committed to taking the route of the smallest footprint. Generally, this means that we will repair a good before replacing. Want to know more: Repairs for Life.
Repairs for Life applies to our apparel goods that break down through standard wear.
This guarantee applies to goods purchased in-store or online after Jan 1, 2015 with a verifiable record of purchase or attached ecologyst sewn tags.
We do not offer free shipping for repairs outside of Canada and the Continental US. Please contact us at firstname.lastname@example.org for more information.
Item Exclusions: Camp & Cabin hard goods, surfboards, and next-to-skin garments such as socks, masks, and long johns.
Damage Exclusions: Stains, extreme use, misuse cases, and incorrect care/washing are excluded from our Repairs for Life program. Please read the care labels for directions on how to effectively look after your gear, and get in touch if you have any questions.
All items flagged as Last Chance are returnable for store credit, no refunds or exchanges. Online purchases will receive store credit in the form of a digital gift card sent to your email inbox.
Discounts cannot be applied to any Last Chance item.
If any items from your original order are returned for refund resulting in the total of your order going under the spending tiers of ($250, $500, $1000), your gifted credit will decrease to the next lowest tier or be ineligible if lower than $250.
Your gifted credit is only eligible to be earned during the month of July 2022, and redeemed during the month of August 2022.
Monthly $1,000 Wardrobe Winner:
All ecologyst apparel, accessories, and Camp & Cabin goods are included in this prize, except surfboards. Regular shipping conditions apply.