Shipping & Returns

Shipping Canada & USA

All our shipping is Carbon Offset through Pachama.

Shipping is FREE over $99 before tax to Canada and the US.

A $15 flat rate shipping for orders under $99 to Canada and the US.

*Surfboards do not qualify for free shipping or returns as they require special care and handling. If you purchase a surfboard you will be contacted directly by our team to receive an estimated shipping cost and further instruction. If you have any questions regarding the purchase of a surfboard, reach out to us.

Shipping Internationally

For International Orders to all other countries please contact our sales team at info@ecologyst.com with your request. 

International Returns: When shipping items for return, indicate on the customs label that it is a ‘Returning Canadian Good’ to avoid paying duties. If this is not indicated returning goods may face additional charges at the border or be rejected.

Returns & Exchanges

Return shipping is FREE for orders to Canada and the US.

Head to our Online Returns Portal  to initiate your return or exchange, you'll need your order number. Returns must be initiated within 30 days of purchase.

Holiday Purchase and Returns: For purchases made from November 1, 2021 - December 25, 2021 returns or exchanges will be honoured until January 6th and/or for the standard 30 days from purchase if that date is after January 6th. 

We want you to love your gear. Size wasn’t quite right? Let’s get you set up with the right size. Style didn’t suit you? Let's get you into something you love. If you really aren't loving it we can offer a giftcard or full refund. We are sure we can help you find something you love.

We offer Free Exchanges and Returns on all apparel and accessories. To be eligible for a refund or exchange, your item must be unwashed, unused and in the same condition that you received it. Original tags must be attached. Refunds will be processed to the original payment method.

Please drop off your package at your nearest post office within 28 days of initiating your return.

Last Chance purchases are final sale and are not eligible for returns. 
Items purchased through Second Life are not eligible for returns. 

Non-returnable items include Last Chance, Second Life, intimates, masks, gift cards, apothecary, stickers, surfboards.

Guaranteed for Life 

We create purposeful goods that are made to last. And we mean really last. But occasionally things happen - hems come undone, buttons come loose, things need fixing... And that is okay. We've got you covered if construction repairs are needed.

We choose repairing before replacing. When a good needs repairing, we are committed to taking the route of the smallest footprint. Generally, this means that we will repair a good before replacing. Want to know more: Guaranteed for Life

Guaranteed for Life applies to our apparel goods that break down through standard wear.

This guarantee applies to goods purchased in-store or online after Jan 1, 2015 with a verifiable record of purchase or attached ecologyst sewn tags. 

Camp & Cabin hard goods, surfboards, stains, extreme use, misuse cases, incorrect care/washing, and seconds are excluded from this guarantee.

Good not eligible for repair for sanitary reasons include face masks, long johns, and socks.