Shipping & Returns

Canada & USA Shipping

All of our shipping is Carbon Offset through Planet.

Shipping is FREE over $150 before tax to Canada and the Continental US.

Surfboards do not qualify for free shipping or returns as they require special care and handling. If you purchase a surfboard you will be contacted directly by our team to receive an estimated shipping cost and further instruction. If you have any questions regarding the purchase of a surfboard, please contact us at info@ecologyst.com

International Shipping

All of our shipping is Carbon Offset through Planet.

Free shipping does not apply to international orders at this time. 

Shipping costs vary depending on the country, costs are displayed in USD. Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ecologyst is not responsible for these charges if they are applied and are your responsibility as the customer.

If you have any questions regarding international ordering, please contact us at info@ecologyst.com.

Canada Returns / Exchanges 

Return shipping is FREE for orders within Canada.

We want you to love your gear. Size wasn’t quite right? Let’s get you set up with the right size. Style didn’t suit you? Let's get you into something you love. If you really aren't loving it we can offer a store credit or full refund. We are sure we can help you find something you love.

We offer free exchanges and returns on apparel and accessories. To be eligible for a return, your item must be unwashed, unused and in the same condition that you received it. Original tags must be attached. We can offer an exchange, store credit or full refund to the original payment method.

To initiate a return or exchange head to our Returns Portal, you'll need your order number. Returns must be initiated within 14 days upon order delivery. Your return package must be dropped off at your nearest post office within 7 days of receiving your return label.

In-store purchases using a debit card cannot be returned for a refund unless the card is present in store. In-store debit refunds done online will only be eligible to receive store credit.

Non-returnable items include; Second Life, intimates, masks, gift cards, apothecary, stickers and surfboards.

Last Chance items are returnable for store credit, no refunds or exchanges.

USA Returns / Exchanges 

To be eligible for a return your items must be unwashed, unused and in the same condition that you received it. Original tags must be attached. We can offer an exchange, store credit or full refund to the original payment method.

To initiate a return or exchange head to our Returns Portal, you'll need your order number. Returns must be initiated within 14 days upon order delivery. Once your return is approved you have 7 days to ship the items back to us.

Return postage costs are the customers responsibility. When shipping items for a return, indicate on the customs label that it is a “Returning Canadian Good” to avoid paying duties. If this is not indicated returning goods may face additional charges or be rejected.

Non-returnable items include; Second Life, intimates, masks, gift cards, apothecary, stickers and surfboards.

Last Chance items are returnable for store credit, no refunds or exchanges.

International Returns / Exchanges 

To be eligible for a return your items must be unwashed, unused and in the same condition that you received it. Original tags must be attached. We can offer an exchange, store credit or full refund to the original payment method.

To initiate a return or exchange head to our Returns Portal, you'll need your order number. Returns must be initiated within 14 days upon order delivery. Once your return is approved you have 7 days to ship the items back to us.

Return postage costs are the customers responsibility. When shipping items for a return, indicate on the customs label that it is a “Returning Canadian Good” to avoid paying duties. If this is not indicated returning goods may face additional charges or be rejected.

Non-returnable items include; Second Life, intimates, masks, gift cards, apothecary, stickers and surfboards.

Last Chance items are returnable for store credit, no refunds or exchanges.

Holiday Returns / Exchanges

Orders placed on or after October 24th, 2022 are eligible for exchange or refund if the order number and original form of payment is present at the time of return.

Orders placed on or after October 24th, 2022 are eligible for exchange or store credit if you have the order number but do not have the original form of payment.

This policy is valid till January 7th, 2023.