Shipping

Delivery may vary dependant on region of the delivery address. All orders are shipped in business days, not including weekends or statutory holidays. Please allow 1-2 business days for your order to be packaged and shipped.

Surfboards:

Surfboards do not qualify for free shipping as they require special care and handling. If you purchase a surfboard you will be contacted directly by an ecologyst Customer Service Representative to receive an estimated shipping cost and further instruction. If you have any questions regarding the purchase of a surfboard, contact us at info@ecologyst.com.

Canada:

All orders ship from our factory in Victoria BC.

Order Value :

Canada Post Method:

Shipping Cost:

Estimated Shipping Time:

$0-$149

Expedited Parcel

$10+ Based upon distance

(calculated at checkout)

1-7 Business Days

$150+

Expedited Parcel

Free

1-7 Business Days

Any Xpress Post

Based on distance

(calculated at checkout)

1-3 Business Days 


Continental U.S.A:

We ship from our factory in Victoria BC Canada, so delivery may vary dependant on region of the delivery address or customs congestion. Orders may be subject to additional duty charges upon delivery. Please allow 1-2 business days for your order to be packaged and shipped.

Order Value 

Shipping Method

Shipping Cost:

Estimated Shipping Time:

$0-$149

Canada Post/USPS or UPS

Based on distance

(calculated at checkout)

4-8 Business Days

$150+

Standard Shipping

Free

4-8 Business Days

Any

Express Shipping

Based on distance

(calculated at checkout)

2-3 Business Days 


International and Non-Continental US:

Delivery may vary dependant on region of the delivery address or customs congestion. Orders may be subject to additional duty charges upon delivery, dependant upon their countries import regulations. Please allow 1-2 business days for your order to be packaged and shipped.

Order Value  

Shipping Method

Shipping Cost

Estimated Shipping Time

Any

Canada Post or UPS

Varies based upon weight and distance

4-14 Business Days

Fix-It Program 

At ecologyst, we create purposeful goods that are made to last. And we mean really last. But occasionally things happen - hems come undone, buttons come loose, things need fixing... And that is okay. We've got you covered if construction repairs are needed.

We choose repairing before replacing. When a good needs repairing, we are committed to taking the route of the smallest footprint. Generally, this means that we will repair a good before replacing. Read more about this in our ecologyst guarantee. 

Returns & Exchanges

Returns must be initiated within 30 days of purchase. 

You can submit a return through our online returns portal or by visiting us in-store. If you wish to do an exchange, use the return portal and choose the new item as desired. 

To be eligible for a refund, your item must be unwashed, unused and in the same condition that you received it. Original tags must be attached. Refunds will be processed to the original payment method.

Non-returnable items include intimates, gift cards, apothecary, stickers and surf boards.

Return shipping costs are your responsibility and we recommend using a tracking number. Any goods sent with charges incurred upon delivery will not be accepted. If we do not receive your return and it has no tracking number, we will be unable to process a refund.

International Returns:

When shipping items for return, indicate on the customs label that it is a ‘Returning Canadian Good’ to avoid paying duties. If this is not indicated returning goods may face additional charges at the border or be rejected.