Delivery may vary dependant on region of the delivery address. All orders are shipped in business days, not including weekends or statutory holidays. Please allow 1-2 business days for your order to be packaged and shipped.

Canada-East:

Order Value :

Shipping Method:

Shipping/Handling Cost:

Estimated Shipping Time:

$0-$59.99

Standard Shipping

$8.95

4-8 Business Days

$0.00-Up

Express Shipping

$30.00

2-3 Business Days

$60.00-$99.99

Standard Shipping

$11.95

4-8 Business Days

$100.00-$149.99

Standard Shipping

$14.95

4-8 Business Days

$150.00-Up

Standard Shipping

Free

4-8 Business Days

 

Canada-North:

Order Value :

Shipping Method:

Shipping/Handling Cost:

Estimated Shipping Time:

$0-$59.99

Standard Shipping

$8.95

6-13 Business Days

$0.00-Up

Express Shipping

$35.00

2-7 Business Days

$60.00-$99.99

Standard Shipping

$11.95

6-13 Business Days

$100.00-$149.99

Standard Shipping

$14.95

6-13 Business Days

$150.00-Up

Standard Shipping

Free

6-13 Business Days


Canada-West:

Order Value

Shipping Method

Shipping/Handling Cost

Estimated Shipping Time:

$0.00-Up

In Store Victoria Pickup

Free

1-2 Business Days

$0.00-$59.99

Standard Shipping

$8.95

2-6 Business Days

$0.00-Up

Express Shipping

$30.00

1-5 Business Days

$60.00-$99.99

Standard Shipping

$11.95

2-6 Business Days

$100.00-$149.99

Standard Shipping

$14.95

2-6 Business Days

$150.00-Up

Standard Shipping

Free

2-6 Business Days

 

U.S.A:

Delivery may vary dependant on region of the delivery address or customs congestion. Orders may be subject to additional Duty charges upon delivery, dependant upon their countries import regulations. Please allow 1-2 business days for your order to be packaged and shipped.

Order Value :

Shipping Method

Shipping/Handling Cost:

Estimated Shipping Time:

$0.00-$59.99

Standard Shipping

$9.95

6-8 Business Days

$0.00-Up

Express Shipping

$40.00

3-5 Business Days

$60.00-$99.99

Standard Shipping

$12.95

6-8 Business Days

$100.00-149.99

Standard Shipping

$15.95

6-8 Business Days

$150.00-199.99

Standard Shipping

$16.95

6-8 Business Days

$200.00-Up

Standard Shipping

Free

6-8 Business Days

 

International:

Delivery may vary dependant on region of the delivery address or customs congestion. Orders may be subject to additional Duty charges upon delivery, dependant upon their countries import regulations. Please allow 2 business days for your order to be packaged and shipped.

Order Value  

Shipping Method

Shipping/Handling Cost

Estimated Shipping Time

$0.00-$60.00

Standard Shipping

$20.00

7-14 Business Days

$60.01-$100.00

Standard Shipping

$30.00

7-14 Business Days

$100.01-$200.00

Standard Shipping

$40.00

7-14 Business Days

$200.01-Up

Standard Shipping

$50.00

7-14 Business Days

 

Surfboards

Surfboards do not qualify for free shipping as they require special care and handling. If you purchase a surfboard you will be contacted directly by a Sitka Customer Service Representative to receive an estimated shipping cost and further instruction. If you have any questions regarding the purchase of a surfboard, contact us at info@ecologyst.com.

 

Fix-It Program 

At ecologyst, we create purposeful goods that are made to last. And we mean really last. But occasionally things happen - hems come undone, buttons come loose, things need fixing... And that is okay. We've got you covered if construction repairs are needed.

We choose repairing before replacing. When a good needs repairing, we are committed to taking the route of the smallest footprint. Generally, this means that we will repair a good before replacing. Read more about this in our ecologyst guarantee

Returns

Returns and exchanges must be conducted within 30 days of purchase, after 30 days we can no longer offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unwashed, unused and in the same condition that you received it. Original tags must be attached.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift Cards
  • Apothecary
  • Stickers

Returns by Mail

Returns/exchanges must be conducted within 30 days of an order’s delivery date, after 30 days we can no longer offer you a refund or exchange. If a delay in return is required one must email and speak to a customer service representative to make alternative arrangements.

Canadian customers may be eligible for free return shipping, find out more by contacting your Sitka customer service agent at info@ecologyst.com.

U.S.A and International exchanges/returns shipping cost is at the customer's expense, any goods sent with charges incurred upon delivery will not be accepted. As customs can often slow down the return process an email must be sent to info@ecologyst.com indicating an expected return of goods. When shipping items for return or exchange indicate on the box or to the Postal agent that it is a ‘Returning Canadian Good’. If this is not indicated returning goods will face additional charges at the border or be rejected.

To return your product, mail to:
Attn RETURNS,

1219 Government St
Victoria, British Columbia
Canada
V8W 1Y6

We suggest you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

All exchange and return packages must include a note depicting: Name, Order number, a reason for refund or item you wish to exchange for as well as a return address.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note this can take several business days.

If an item arrives and an exchange is requested for an item no longer in stock you will be contacted directly. For exchanges, we recommend contacting a Customer Service representative ahead of time through info@ecologyst.com to confirm the inventory of your desired exchange good. 


Sale Items

Only regular priced items may be refunded. All sale items are final sale. 

Privacy Policy

If you would like to read more, our Privacy Policy can be found here.