Shipping & Returns

Shipping Canada & USA

All our shipping is Carbon Offset through Planet.

Shipping is FREE over $150 before tax to Canada and the Continental US.

*Surfboards do not qualify for free shipping or returns as they require special care and handling. If you purchase a surfboard you will be contacted directly by our team to receive an estimated shipping cost and further instruction. If you have any questions regarding the purchase of a surfboard, reach out to us.

Shipping Internationally

For International Orders to all other countries please contact our sales team at info@ecologyst.com with your request. 

International Returns: When shipping items for return, indicate on the customs label that it is a ‘Returning Canadian Good’ to avoid paying duties. If this is not indicated returning goods may face additional charges at the border or be rejected.

Returns & Exchanges

Return shipping is FREE for orders to Canada and the Continental US.

Head to our Online Returns Portal to initiate your return or exchange, you'll need your order number. Returns must be initiated within 14 days upon order delivery. 

Your return package must be dropped off at your nearest post office within 7 days of receiving your return label.

We want you to love your gear. Size wasn’t quite right? Let’s get you set up with the right size. Style didn’t suit you? Let's get you into something you love. If you really aren't loving it we can offer a store credit or full refund. We are sure we can help you find something you love.

We offer free exchanges and returns on all apparel and accessories. To be eligible for a refund or exchange, your item must be unwashed, unused and in the same condition that you received it. Original tags must be attached. Refunds will be processed to the original payment method.

In-store purchases using a debit card cannot be returned for a refund unless the card is present in store. In-store debit refunds done online will only be eligible to receive store credit.

Non-returnable items include; Second Life, intimates, masks, gift cards, apothecary, stickers and surfboards.

Last Chance items are returnable for store credit, no refunds or exchanges.

 

Holiday Returns & Exchanges

Orders placed on or after October 24th, 2022 are eligible for exchange or refund if the order number and original form of payment is present at the time of return.

Orders placed on or after October 24th, 2022 are eligible for exchange or store credit if you have the order number but do not have the original form of payment.

This policy is valid till January 7th, 2023.