Store pick up is available at our Victoria & Whistler locations.
- Not all items are available in stores.
- When order is ready for pick up, we'll send you an email.
Standard shipping is free over $99 to Canada and US (excludes surfboards).
$15 flat rate shipping for orders under $99 to Canada and US (excludes surfboards).
We ship outside of Canada and the US using UPS, with rates determined by destination.
Holiday 2020 Return policy:
- Orders placed after Nov 1, 2020 are eligible for exchange or refund if received as a gift and return initiated by January 7, 2021.
- The Last of It items are final purchase and not eligible for return or exchange.
- Non-returnable items include The Last Of It, intimates, masks, gift cards, apothecary, stickers and surfboards.
Surfboards do not qualify for free shipping as they require special care and handling. If you purchase a surfboard you will be contacted directly by an ecologyst Customer Service Representative to receive an estimated shipping cost and further instruction. If you have any questions regarding the purchase of a surfboard, reach out to us.
Guaranteed for Life
We create purposeful goods that are made to last. And we mean really last. But occasionally things happen - hems come undone, buttons come loose, things need fixing... And that is okay. We've got you covered if construction repairs are needed.
We choose repairing before replacing. When a good needs repairing, we are committed to taking the route of the smallest footprint. Generally, this means that we will repair a good before replacing. Want to know more: Guaranteed for Life.
Returns & Exchanges
Returns must be initiated within 30 days of purchase.
You can submit a return through our online returns portal or by visiting us in-store. If you wish to do an exchange, use the return portal and choose the new item as desired.
Return shipping costs are your responsibility and we recommend using a tracking number. Any goods sent with charges incurred upon delivery will not be accepted. If we do not receive your return and it has no tracking number, we will be unable to process a refund.
To be eligible for a refund, your item must be unwashed, unused and in the same condition that you received it. Original tags must be attached. Refunds will be processed to the original payment method and the current price of the item (may be less than the original price).
Non-returnable items include The Last of It, intimates, masks, gift cards, apothecary, stickers, surfboards, and final purchases.
When shipping items for return, indicate on the customs label that it is a ‘Returning Canadian Good’ to avoid paying duties. If this is not indicated returning goods may face additional charges at the border or be rejected.