Customer Experience Specialist - Victoria, BC

The Warehouse and CX Specialist assists with shipping solutions, solving systems, and stacking stock! As a key member of the CX team, you will own our online order fulfilment and troubleshoot pinch points like no other. The majority of your time will be spent behind the scenes in a hands-on warehousing environment while architecting the bigger picture as we grow. If you bring creative solutions and compelling charisma— this is for you!


Product Leader: You lead through a love for both our product and brand. You create compelling stories and clearly communicate to our customers and community - educating and enabling easy decision making through every contact point. You ask questions, seek support, find solutions, and you concisely communicate. You keep climbing!

Problem-solving: You are a do-er who both recognizes and achieves ways to leave it better. You are able to strategize and implement solutions even when the going gets tough, as we crush summits. You’re going above and beyond to leave a brighter tomorrow, today. 

Culture: You are committed to leaving the world better than you found it. You bring joy, respect, authenticity, excitement, passion, knowledge, and an open mind to what you do every day. You make a difference and deliver it with a smile. Your root solution nature delves deep. 

Community: You love people and you love our planet. You can’t wait to connect with others sharing and showcasing passionate pursuits for the world to see. You have a knack for bringing people together, cultivating each step of the way.

What you bring:

  • Diligently detail-oriented and highly-organized
  • Ability to multi-task and coordinate ongoing projects, plans, and people
  • Work well under pressure and meeting tight deadlines
  • Love brainstorming, problem-solving, being creative and resourceful
  • Positive attitude and contagious enthusiasm for ecologyst, your community and people
  • You understand the needs of the business and are open to accommodate weekends and evenings (as planned and as needed)

Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Indigenous candidates and candidates residing within our local communities are highly encouraged to apply. 

Employee Conduct
Every employee's responsibility is to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. 


Location: Victoria, BC
Retail, Marketing, & Story
Minimum Experience: Entry-level
$20.46 [Family Living Wage]

How to apply: 

Please send an email to with your cover letter and resume. We look forward to hearing from you!